Re: Bugzilla bug tracking database for 2.5 now available.

[Murray J. Root]

On Sat, Nov 16, 2002 at 01:44:19PM -0800, Martin J. Bligh wrote:
> >> Very bad idea. People using unusual hardware do not want to keep
> >> re-submitting a bug report. I know when I submit a report I expect 
> >> that it will remain until the problem is fixed. I do not like to 
> >> receive multiple
> > 
> > Oh well, there is _no_ guarantee that it will be fixed, sometimes 
> > there is no  maintainer at all and the ticket will stay there forever 
> > lost in the noise...
> > And if anybody is interested in fixing the driver or even looking to 
> > see if somebody submitted a ticket he/she can just search for all 
> > tickets, even the ones closed because nobody is did any activity in 
> > a perior of one month (or any other timeout period).
> > 
> > Its not like the ticket will vanish from the database.
> 
> One thing we've done before in other bug-tracking systems was to create
> a "STALE" state (or something similar) for this type of bug. So it 
> wouldn't get closed (I have seen this done as a closing resolution, but
> I think that's a bad idea), but it wouldn't be in the default searches
> either ... you could just select it if you wanted it ... does that sound
> sane? (obviously we don't need this yet, but might be a good plan
> longer-term).
> 

Sounds like a good idea to me.

-- 
Murray J. Root
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